SAUDIA has shared its plan to be even more traveler-centric by collaborating with Amadeus as it launches Amadeus Nevio, a new modular offering for end-to-end airline retailing, servicing and delivery.
These new offerings would allow Saudia to transform every aspect of its operations to become more guest-centric in full alignment with IATA’s vision of a more dynamic and modern shopping experience. With the move to Amadeus Nevio, the airline would be able to offer guests more relevant and personalized travel experiences that include its own and partner products, like hotel, airport and destination services.
In order to maximize the potential of its transformation, Saudia has also opted to modernize how it plans its network and schedules. Technologies such as Artificial Intelligence (AI) will help Saudia predict potential disruption to build flight schedules that deliver better on-time performance and are more aligned to competitive market dynamics.
Amadeus and Saudia will work together on Saudia’s transition from the Amadeus Altéa Passenger Service System based on today’s existing industry standards to Amadeus Nevio, built around new offer and order principles. Smart bridging means the airline can ensure business continuity and transition at its own pace. Saudia will also have access to dedicated support and consulting from new co-located Innovation Centers, where joint Amadeus and Saudia teams will work to ensure the flag carrier achieves maximum value from the retail transformation and allowing Saudia to develop and implement new capabilities in days.
Source: Amadeus