IBM announced a new agreement with Riyadh Air, which will integrate watsonx, IBM’s portfolio of AI products, and IBM Consulting AI solutions to establish an enterprise-wide AI capability to elevate Riyadh Air guest and employee experiences. As Riyadh Air prepares for its inaugural flights in late 2025, the new Saudi Arabian airline sets another key building block of its journey in redefining air travel as the world’s first digital native carrier.
This agreement aims to strengthen Riyadh Air’s position as a truly digital-native airline, building IBM’s AI-driven products and solutions together with IBM Consulting as its lead systems integrator. IBM’s watsonx, IBM's portfolio of AI products will serve as the foundation for Riyadh Air’s AI platform, driving mission-critical functions and fostering open innovation with multi-model AI. The new platform will be built with a focus on data security, privacy, regulatory compliance, and responsible AI adoption. Riyadh Air will also leverage Agentic AI to deploy autonomous bots to enable seamless and personalized system interactions.
With IBM Consulting Advantage, an AI-powered delivery platform, Riyadh Air will deploy AI solutions to boost efficiency and service, including AI-powered Virtual Assistants for customer and employee self-service.
Source: Riyadh Air