In recent weeks Qatar Airways has carried over one million people home plus transported over 70,000 tons of medical equipment and aid relief, ensuring it is a reliable partner for passengers, governments, travel trade and freight companies in extremely challenging circumstances.
The COVID-19 pandemic has created an unprecedented challenge for Qatar Airways and the aviation industry as a whole. While the airline continues to maintain operations where possible to take people home and to transport essential supplies, overall demand for air transport has declined significantly.
Passenger Operations
Since mid-February, Qatar Airways has helped reunite over one million passengers with their loved ones, operating a mix of scheduled and charter services plus extra sectors. In the past several weeks, the airline has helped repatriate over 45,000 passengers back home to France, 70,000 home to Germany and over 100,000 customers back to the United Kingdom. Working with governments and group travel companies around the world, the airline operated over 90 charters and extra sector flights taking home over 26,000 stranded travelers.
The demand to help get stranded travelers home has also seen Qatar Airways operate flights to new destinations such as Brisbane, Christchurch and Toronto. The national carrier of the State of Qatar continues to operate approximately 60 scheduled flights a day to around 40 destinations and is working closely with embassies across the globe to arrange charters to repatriate stranded citizens.
Cargo Operations
With global air freight capacity declining, Qatar Airways Cargo has increased operations to ensure the continuity of global trade and movement of essential medical and aid supplies. The airline continues to operate a significant cargo schedule with almost 100 flights per day, during the past month the cargo operator has worked closely with governments and NGOs to transport over 70,000 tons of medical and aid supplies to impacted regions around the world on both scheduled and charter services, the equivalent of roughly 700 fully loaded Boeing 777 freighters. To continue to fulfil demand the Group’s cargo division is also utilizing passenger aircraft to carry freight-only to destinations in China, Europe, India and the Middle East.
Staff Solidarity Program
The airline has been working diligently to reduce or defer costs where possible. The airline recently worked with staff to implement a ‘Solidarity Program’ that would see mid-level and above Doha based staff defer a portion of their basic salary. For mid-level employees and above, the basic monthly salary will be subject to a 50% deferral. This temporary measure is expected to last for three months, starting from April 2020, the position will be kept under review depending on the economic situation.
Safeguarding our passengers and staff
As an airline, Qatar Airways maintains the highest possible hygiene standards, which include the regular disinfection of aircraft, the use of cleaning products recommended by the International Air Transport Association (IATA) and the World Health Organization (WHO), and thermal screening of crew.
In addition, Qatar Airways’ aircraft feature advanced air filtration systems, equipped with industrial-size HEPA filters that remove 99.97% of viral and bacterial contaminants from re-circulated air, providing the most effective protection against infection. All the airline’s onboard linen and blankets are washed, dried and pressed at microbial lethal temperatures, while its headsets are removed of ear foams and rigorously sanitized after each flight. These items are then sealed into individual packaging by staff wearing hygienic disposable gloves.
All meal service utensils and cutlery are washed with detergents and rinsed with demineralized fresh water at temperatures that kill pathogenic bacteria. All sanitized equipment is handled by staff wearing hygienic disposable gloves.
Source: Qatar Airways