The new ‘Manage Booking’ online service will allow customers to add requirements such as special meals, seat location onboard the aircraft, and update personal information.
Customers can amend existing bookings by changing dates and class of travel as well as use the highly successful ‘Web Check-In’ that is in place from 24 hours to 2 hours before departure.
Other features include adding itineraries to customers’ Microsoft Outlook calendar, viewing and printing itineraries and e-tickets.
Etihad.com offers users a booking engine which is fully integrated with the airline’s Etihad Guest loyalty program and guest relationship management applications. Customers can also book hotels and cars with global partners which further enhances the travel booking experience.
Source: Etihad Airways