In an effort to expand its service capabilities to its customer base in the Middle East, Algeria’s Air Algérie has migrated the bulk of its platforms to the Amadeus Passenger Service System. This includes the airline’s reservation, inventory, ticketing, revenue management, loyalty, payment, departure control and digital capabilities.
The move marks a critical step in a 10-year transformation program started by Air Algérie in 2017. Over the course of the next decade, Air Algérie will upgrade the majority of its operational and travel management systems through Amadeus.
Zohir Houaoui, head of Commercial Division at Air Algérie, said: “As a result of using this new generation platform, we expect to provide our customers with the best travel experience on the one hand, and to optimize our costs, simplify our internal procedures, automate our processes, and develop new partnerships on the other hand.
He added: "Although a migration of an operational and travel management system is a complex process, the challenge was met thanks to the efforts of all Air Algérie’s employees who embraced this great change. Our next step with Amadeus is to complete the program in its entirety and an important part of it would be the implementation of digital payment in Algeria.”
Amadeus Altéa Suite is set to not only enhance Air Algérie’s backend operations but also gives the airline access to new markets and travel partners. Additionally, Amadeus’ solutions enable Air Algérie’s customers to better manage the payment processes related to travel bookings and reservations.
Maher Koubaa, VP of Airlines Middle East, Turkey and Africa at Amadeus IT Group, commented: “Airline passenger service systems are mission-critical for any carrier, enabling airlines to grow and optimize their revenues with speed and efficiency.
“They are also highly-complex systems that require a great deal of technical expertise in today’s digital world. Over 200 airlines around the globe are already using the Amadeus Passenger Service Systems and we look forward to cooperating with Air Algérie to develop its competitive edge and achieve its expansion plans.”
Source: Aviationbusinessme.com