Air Arabia announced that it has been awarded the ISO/IEC 20000-1: 2011 certificate in IT Service Management System in recognition of high standards the company has achieved in implementing world class information technology services.
The ISO/IEC 20000-1 certification has been awarded following a rigorous auditing process that British Standards Institution (BSI) has carried out, ensuring that Air Arabia’s IT service management systems operate to the highest possible standards. This is a reflection of Air Arabia’s commitment to establish a culture of continual improvement and learning within its IT department.
The ISO/IEC 20000-1 certification further demonstrates the company’s high levels of efficiency in service provision and the ability to continuously improve the delivery of IT services in accordance with the development in the IT industry and the company requirements.
Source: Air Arabia